Frequently Asked Questions
1. General Questions
We want you to be completely satisfied with your purchase, so we accept returns on all items within 14 days of the purchase date. To start a return, please visit our Returns page and follow the instructions.
Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on our website or on the carrier's website.
We try to process orders as quickly as possible, but if you need to modify or cancel your order, please contact our customer service team as soon as possible. We'll do our best to accommodate your request.
Currently, we do not have a physical store. However, we do offer free shipping and free returns, so you can try our products risk-free.
2. Product Questions - Glowora IPL Device
Good question!
IPL, short for “intense pulsed light,” works similarly to laser hair removal but has the added benefit of being easier and safer to use at home.
Glowora is a portable device that targets unwanted hair by directing light pulses (IPL) to the hair roots, effectively eliminating them without damaging the skin. Because it inhibits hair regrowth, it offers a long-lasting hair reduction solution.
You can use Glowora on almost any part of your body where you want to remove unwanted hair. Whether on the legs, arms, in the bikini area, on the face below the cheekbones or elsewhere, Glowora can be used effectively.
Glowora has received certification for long-term hair removal results with regular use. It typically takes about 12 applications or 6-12 weeks, depending on your treatment plan, to achieve these results. However, you can expect to see a significant reduction in hair growth after just 3 or 4 uses!
Glowora Silk3, as every other IPL, is not suitable for all skin tones and hair types. Find out which skin tones and hair types the Glowora Silk3 IPL is suitable for below.
During IPL (Intense Pulsed Light) treatment, the energy of the light is absorbed by the melanin (a type of pigment) in the hair. Since light blonde, grey and white hair contains no or not enough melanin, IPL treatment does not work on these hair colours. Red hair contains a different type of melanin that also does not respond to IPL.
Glowora Silk3 IPL is also not suitable for naturally dark skin tones as the device can cause skin damage such as: B. Burns, blisters or discoloration.
None of the Glowora models are suitable for use with light blonde, white, grey or red hair.
3. Payment Questions
We accept a variety of payment methods including credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay.
We accept a variety of payment methods including credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay.
Currently, we do not offer instalments plan. However, if you use PayPal payment method, you can use the Pay in 3 option.
Yes, we take the security of our customers' payment information seriously. All transactions are processed securely and we use industry-standard encryption technology to protect your information.
4. Shipping Questions
Shipping time varies depending on your location. For UK, once the order has been processed & shipped, it would normally take between 3-5 business days. For Ireland, please refer to our shipping policy for more details.
Currently, there are no shipping costs associated with products purchased on our website.
Yes, we offer free shipping on all orders. Please refer to our shipping policy for more details.
No, currently, we do not ship to P.O. boxes.
5. Contact Questions
You can reach our customer service team by emailing support@luxderm.co.uk.
Our business hours are Monday to Saturday from 9:00am to 5:00pm.
We welcome and value your feedback! You can leave us a message through our contact page on our website, or email us at support@luxderm.co.uk.
We are an online shop and do not have a physical address.